Month: March 2021

MyToyota Store E-Commerce Parts Returns & Refund In addition to the dealer notification sent out on March 10, please see the below reminders regarding E-Commerce returns and refunds. As per the Return Policy published on the MyToyota Store, returns and refunds may be requested by the customer, but refunds and refund method(s) are completely at […]

Overview  Toyota Material Handling announces the Warehouse Lease Event and the 4 Months Free – Heavy Duty campaign. Please see below for more details on each event.   Warehouse Lease Event Toyota launched a Warehouse Lease Event in February, which will run through June 30, 2021. The Class 1-3 promotion offers customers lease terms as […]

Located on the Dealer Portal at Dealer Tools > Value Selling > Value Selling Tools is the launch button for the Competitive Intelligence Application.   Data is available and sortable (and can be exported to Excel) by Lift Truck Manufacturer and Equipment Type (i.e., Stand-Up Rider Electric). The user can choose up to four models […]

WHAT’S NEW   LEADERSHIP DEVELOPMENT Leadership Development Program Train-the-Trainer (T3):   We are offering another session of our TMH T3 Leadership Program, April 26-29, 2021. Our goal is for the dealer network to develop future leaders that align with the culture of TMH and reinforce behaviors that reflect our values. This program provides dealers access […]

CRM Basic Training This course will cover customer look up and creation, pre-sales, and will cover the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.   Date: April 9, 2021, 1:00 p.m. ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   […]

Aftersales Service Evaluations and Certification (ASEC) is the evaluation method used to promote kaizen activity in a dealer’s parts and service operations. This will help dealerships improve operational efficiencies and streamline processes while securing the trust of their customer bases. The ultimate goal is to maximize efficiency and help our dealers do more with less. […]

Toyota Material Handling announces the early release of the first 8 of 22 new electric forklift models to your product portfolio.   With 22 total new models coming this fall, this will be Toyota’s most extensive product release ever. The products are part of a complete set of solutions that will help you break into […]