Month: April 2021

Dealer Connect (formerly DMS) is up and running at our first pilot dealer, Toyota Material Handling MidSouth, headquarted in Nashville, Tennessee.   After four years of preparation including interviews with 250+ dealer personnel to determine the necessary functionality, identification of 800+ enhancements to support the material handling industry, and investment of over 50,000 hours to […]

CERTIFICATION Gold Certification Achieved: Four technicians earned Gold Certification this month. Congratulations to the following individuals for achieving Master Technician Gold!   Matt Marcoe – Shoppa’s Material Handling, Ltd. Shawn Powers – Toyota Material Handling Systems Wells McCorkle – Toyota Material Handling Systems Des Burnett – Toyota Material Handling Systems     PARTS TRAINING Related […]

ECommerce Training Opportunities The TMH Digital Commerce team will be conducting the following training over the next couple of months and scheduling equipment and parts training regularly. We are also planning a new training in September to go over the accounting processes related to eCommerce orders as we have received many requests from dealers for […]

TMH’s vision is to create a dynamic Dealer Playbook by functional department which standardizes dealer best practices that exceed customer expectations. This is intended to help build customer loyalty and improve dealer profitability. Also, we want to make it easier for the end-customer to do business and manage their business with dealers as well as […]

At Toyota, we understand that big challenges in tough environments need powerful machines to get the job done. Toyotas High-Capacity Core IC Pneumatic Forklift meets the demands from 22,000 to 30,000 lbs. Also, Toyota’s High-Capacity Cushion line is always ready to help your customers move the heaviest loads. With capacity options up to 100,000 pounds, […]

Summary sheets and location lists have been added to portal. For a list of Toyota’s NA, NPP and LDNA customers, please visit the Toyota Portal at: Lift Trucks > Sales Support > NPP/LDNA/NA > (select account- LDNA, NPP, NA) > Customer Summary Sheets   TMH announces Iko Industries and all of its subsidiaries to the […]

Imagine a dealership obtains their ASEC certification, and a few months later their shop conditions return to their previous state before implementing ASEC. This story is very common for many dealerships, and it was the story for the Ft. Worth branch of Shoppa’s Material Handling. However, the Shoppa’s story continued on, and now their branch […]

CRM Basic Training This course will cover customer look up and creation, pre-sales, and the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.                Date: May 7, 2021, 1:00 p.m. ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   This will […]

This past year, the Aftermarket Department created an award to recognize the top A, B, and C dealers with the highest Service Market Share (SMS) growth for 2020. The calculation takes into consideration both the overall percentage growth and the increase in incremental matched units.    Pictured below, we have the following dealers shown receiving […]