New Fleet Team Member
Please welcome Nikolette Clark to the team! She is joining us as a Fleet Account Manager, and once she gets settled in, she will be managing specific accounts.
ALL CUSTOMERS
**Please remember to submit a fleet support ticket any time a repair will be over the customer-specific NTE. Customers have the potential to decline payment if the process is not followed.
PM Management Best Practices by Customer
Home Depot
- T360, FM, and TM Material PM’s
- PO Required (received monthly from TMH)
Union Pacific
- Report Equipment Issues to Fleet Support as soon as identified
- Notify TMH of sites that decline PM (Fleet Support) – please include the name of the site contact
GXO
- Notify TMH of sites that decline PM (Fleet Support) – please include the name of the site contact
XPO LTL
- PO Required
- Notify TMH of sites that decline PM (Fleet Support) – please include the name of the site contact
UNION PACIFIC
PO Process
- Customer is eligible to create blanket POs for PMs Only
- Please ensure a PO is received before performing repairs
- PO # is required on Dealer invoice, failure to provide PO will result in delayed and or no payment
- TMH is not responsible for obtaining your PO’s
- If your total service exceeds the original PO amount provided, it is your dealership’s responsibility to get the PO increased. You will need to work directly with the site to accomplish this.
Toyota Contract Number
- Each UPR site needs to create their PO’s with Contract # 4700000447
- You should only receive PO’s from TMH
- If you receive directly without TMH involvement, we are unable to bill UP. This will result in delayed and or no payment
MENARDS
Effective Immediately: Not-to-Exceed (NTE) increase from $500 to $1,000
- Any quotes up to $1,000 can be approved by the local store manager
- Issue Fleet Support ticket for quotes that exceed $1,000
Order Picker PM’s will be on a 120-day cycle instead of 90
- This will be adjusted for the current location supported by Toyota dealers as well
- Other units will still be a 90-day cycle
GXO
Effective January 2022, TMH will be adding periodic maintenance plans to all leased/owned GXO material handling equipment.
- GXO equipment will begin to appear on your “Periodic Maintenance Detail Report” located in the Toyota Portal.
- Fleet also sends out a monthly pm due report for all fleet customers that will now include GXO.
- Dealer Alert will be sent out with additional details
Fleet Support
Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.
- “Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”