MYTOYOTA STORE SUPPORT
Starting in February, the Digital Commerce Team began transitioning their support channels into Zendesk. This change will provide a more cohesive and efficient support experience from TMH to dealers and end-customers. While dealers may notice a change in email formatting and call routing, the change should not cause any disruptions to our Digital Commerce Support.
MIRAKL DASHBOARD
The statistics that have been shared by the Digital Commerce team during the Annual Ecommerce Order Fulfillment Performance reviews are available in Mirakl for Dealer Administration Roles. The stats are summarized in the “Quality Control” box on the dashboard. At this time, the Dealer Administration role is restricted to dealer management. If you do not have the Dealer Administration role and you need it, please email eCommerce@toyotatmh.com.
LATE SHIPMENT RATE
The late shipment rate for online parts orders continues to be one of our top concerns and areas for improvement. The late shipment rate for February (2022) is 38.89%, and our calendar year-end goal is ≤ 10%. Please continue to monitor and find opportunities for improving your Dealership’s late shipment rate.
UPCOMING TRAINING
Ecommerce Equipment Order Processing
Date: Friday, March 18, 2022
Time: 1pm – 2pm EST
Register Here: https://calendly.com/tmhecommerce/ecommerce-equipment-order-processing?month=2022-03&date=2022-03-04
Ecommerce Financials
Date: Friday, April 1, 2022
Time: 1pm – 2pm
Register Here: https://calendly.com/tmhecommerce/ecommerce-financials?month=2022-04&date=2022-04-01
DEALER-BRANDED MYTOYOTA STORE
Looking for new ways to incorporate the MyToyota Store into your marketing strategy but want to provide a seamless customer experience that does not deviate from your Dealer branding? Take advantage of the dealer-branded MyToyota Store pages. Embed the dealer-branded page in your already existing website, use the link in digital ads, and add the dealer page URL to brochures, flyers, business cards, and email signatures! Click here to find your specific dealer page!
UPDATED RESOURCES
The eCommerce section of the dealer portal has been updated to include several new resources, including updated Dealer Guides, Dealer Training, and Best Practices. We will continue to grow this section, so be sure to check back often!
