New Fleet Team Member
ALL CUSTOMERS
**Please remember to submit a fleet support ticket any time a repair will be over the customer-specific NTE. Customer has the potential to decline payment if the process is not followed.
PM Management Best Practices
PM due dates are based off the original maintenance start date
- Every PM due has a “notification” created in our system
- Due Dates are based on the previous due date, not the prior completion date
- PM notifications cannot be closed without performing and billing the PM invoice
- FM PM’s need the notification closed by logging the PM information on the Toyota Portal
- T & M PM’s will need an invoice submitted on the Toyota Portal
- TMH does not notify the dDaler when PM’s are due
- Exception: Home Depot US
- Dealer is responsible for running the PM Detail Report
- Run at least once a month
UNION PACIFIC
PO Process
- Customer is eligible to create blanket POs for PMs Only
- Please ensure a PO is received before performing repairs
- PO # is required on Dealer invoice, failure to provide PO will result in delayed and or no payment
- TMH is not responsible for obtaining your PO’s
- If your total service exceeds the original PO amount provided, it is your Dealership’s responsibility to get the PO increased. You will need to work directly with the site to accomplish this.
Toyota Contract Number
- Each UPR site needs to create their PO’s with Contract # 4700000447
- You should only receive PO’s from TMH
- If you receive directly without TMH involvement, we are unable to bill UP. This will result in delayed and or no payment
USPS
- Any repair over $2,000 requires a Fleet support ticket for approval
- Repairs that exceed $5,000 require approval from FAM and sometimes with NAM
- Please do not finish work without receiving proper approval via Fleet Support
MENARDS
Effective Immediately: Not-to-Exceed (NTE) increase from $500 to $1,000
- Any quotes up to $1,000 can be approved by the local store manager
- Issue Fleet Support ticket for quotes that exceed $1,000
Order Picker PM’s will be on a 120-day cycle instead of 90
- This will be adjusted for the current location supported by Toyota dealers as well
- Other units will still be a 90-day cycle
GXO
Effective January 2022, TMH will be adding periodic maintenance plans to all leased/owned GXO material handling equipment.
- GXO equipment will begin to appear on your “Periodic Maintenance Detail Report” located in the Toyota Portal.
- Fleet also sends out a monthly pm due report for all fleet customers that will now include GXO.
- Dealer Alert will be sent out with additional details
HOME DEPOT
- Quotes (repairs exceeding $5,000) need to be submitted through Fleet Support
- Invoices need to be submitted through the Toyota Portal
- Rentals need to be provided to stores if leased unit repairs will exceed 48 hours
- Please ensure timely response to Kyle Johns regarding work order updates
fleet SUPPORT
Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.
- “Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”