NEW TORA-MAX ELECTRIC WALKIE PALLET JACK PRODUCT LAUNCH
On April 1, 2022, the new Tora-Max Electric Walkie Pallet Jack and the all-new 3,300 lb. Tora-Max Compact Electric Walkie Pallet Jack became available to order through the MyToyota Store. The Tora-Max Electric Walkie Pallet Jack (2TWB40) includes as standard: two 12V maintenance-free lead-acid batteries, an onboard charger, and is designed to efficiently handle capacities up to 4,000 lbs. The 2TWB40 is an ideal choice for entry-level pallet truck applications. The new Tora-Max Compact Electric Walkie Pallet Jack (2TWB33) is a great choice for customers looking for a replacement for manual pallet trucks in applications with loads up to 3,300 lbs. The 2TWB33 comes standard with a removable cartridge-style lithium-ion battery and a 110V charger for increased ease of charging, increased productivity, and reduced downtime.
MSC DIRECT ONLINE ORDERS
As we start to get an increase in the number of MSC Direct orders that are placed online by customers, we want to provide a reminder regarding the new processes. Every person at your dealership that will be responsible for fulfilling eCommerce orders will need to complete a new registration with MSC using the newly created account numbers. This will ensure that your dealership is billed correctly, and you can drop-ship from MSC to your customer. It is important to note that the old bill-to account will remain active for offline orders, but this account cannot be used for drop-shipping to a customer location. Please review the below documents with your parts order fulfillment staff. If you have not reached out to the Digital eCommerce team to obtain your new account number or enabled your staff to register under the new account, please email eCommerce@toyotatmh.com.
LATE SHIPMENT RATE
While the late shipment rate for online parts orders continues to be one of our top concerns and areas for improvement, we will begin reporting this statistic quarterly to ensure consistency. The all-time late shipment rate is 38.66%, and the quarterly rate for FYE22-Q3 is 41.9%. The year-end calendar goal is ≤ 10%. Please continue to monitor and find opportunities for improving your dealership’s late shipment rate.
