CORE VALUE WINNER! CONGRATULATIONS TO JUSTIN!
Justin Barletta – Toyota Material Handling Northeast
- Above and Beyond in Customer Support
- Home Depot 2509
- Worked late to resolve a customer issue with an OEM asset (Combi-lift)
ALL CUSTOMERS
- Please submit your invoices with the correct quantity of labor instead of flat rate labor
- Please submit all quotes over the NTE through Fleet Support
- Do not perform a repair without a quote approval on repairs over the NTE (for customers requiring DNE)
- Please make sure your equipment is loaded into our system before you submit your invoices
- Please ensure your titles and emails are updated in Staff Master
FLEET METRICS
Dealer Satisfaction Survey
Invoice Rejections by Dealer
Invoice Rejections
Average Days to Pay
USPS
- Any rentals after January 31 should be invoiced as “general rentals”
- All Seasonal Rentals should have been picked up. Contact your USPS representative if you still have rentals
- All Seasonal Rentals’ invoices must be submitted through the Toyota Portal
- Rental Damage is billed directly to the USPS location
- If a location request is added to Fleet billing, TMH will set up accordingly
- USPS locations on Fleet must be invoiced through the Portal
- Non-fleet locations are invoiced directly to the site
- If a location changes to Fleet billing, the Fleet Account Manager will notify the Dealer of this change
GXO
Please join us in wishing Marie Hamilton the best in her future endeavors.
Beginning April 26, Marie Hamilton and Sue Cubert will be handling the GXO operations & advanced services at Toyota Material Handling.
GXO Reminders:
- Please ensure all equipment is loaded before submitting invoices for payment
- Please attempt to submit invoices to Fleet for payment within 7 days of service completion
PRAXAIR (LINDE)
- Services over $2500 require corporate approval before completing repair
- Please identify the ticket number from quote submission for all returned invoices due to no quote approval
- The customer requires itemized quotes
MENARDS
Effective Immediately: Not-to-Exceed (NTE) increase from $500 to $1,000
- Any quotes up to $1,000 can be approved by the local store manager
- Issue Fleet Support tickets for quotes that exceed $1,000
Order Picker PMs will be on a 120-day cycle instead of 90
- This will be adjusted for the current location supported by Toyota dealers as well
- Other units will still be a 90-day cycle
FLEET SUPPORT
Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.
- “Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”