ALL CUSTOMERS

Please submit your invoices with the correct quantity of labor instead of flat rate labor
Please submit all quotes over the NTE through Fleet Support
Do not perform a repair without Quote approval on repairs over the NTE (for customers requiring DNE)
Please make sure your equipment is loaded into our system before you submit your invoices
Please ensure your titles and emails are updated on Staff Master

Customer Notes

USPS
- Rentals
  - Any rentals after January 31st should be invoiced as “general rentals”
  - All Seasonal Rentals should have been picked up. Contact your USPS representative if you still have rentals
  - All Seasonal Rentals’ invoices must be submitted through Toyota Portal
  - Rental Damage is billed directly to the USPS location
- Locations
  - If location requests are added to Fleet billing, TMH will set up accordingly
  - USPS locations on Fleet must be invoiced through the Portal
  - Non-fleet locations are invoiced directly to the site
  - If a location changes to Fleet billing the Fleet Account Manager will notify the dealer of this change
- NTE’s
  - Any repair over $2,000 requires a Fleet Support Ticket for approval
  - Repairs should not be completed without proper approval from Fleet Support

GXO
- PO’s are not required for services under $2,000
- Services over $2,000 require corporate approval before completing
  - Please Submit quotes through Fleet Support located in the Portal
- Please ensure all equipment is loaded before submitting invoices for payment
- Please attempt to submit invoices to Fleet for payment within 7 days of service completion

PRAXAIR (LINDE)
- Services over $2500 require corporate approval before completing repair
- Please identify the ticket number from quote submission for all returned invoices due to no quote approval
- Customer requires itemized quotes

Costco
- Services over $1,000 require corporate approval before completing
  - Please submit quotes through Fleet Support located in the Portal
- For new equipment, please include in repair description whether the service is a repair, avoidable damage, or full maintenance exclusion
- Please ensure attachments are included in PM services
- New Costco equipment should be on 60 PM services

FLEET SUPPORT

Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.

“Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”

Fleet Department Updates