New Toyota Certified Trainers Announced

Over the next several months, the dealer training team will be assembling the PM workshop materials for distribution and developing additional assets to assist technicians with greater efficiency. Below is our plan for distribution and what you can expect in the coming months.

INTRODUCTION TO NEW TEAM MEMBER

Our goal is to provide learners with high-quality, engaging training that results in improved customer satisfaction and user experien­­­ce. The new LMS provides us with this ability through a highly intuitive, attractive, modern interface. The new LMS aligns with Toyota’s culture and practices by:

• Eliminating Muda through automation of notifications, enabling the learner to easily access their transcript
• Improving processes and streamlining the ability to enroll in and complete training
• Empowering learners and providing leadership with a clearer view of the organization’s learning programs

Benefits

• Intuitive, attractive Learner interface
• Role-based automated, manual, and self-enrollment
• Additional course functionality: uploads, downloads, and observation checklists, just to name a few
• Reporting functions: Create, Save, Share, Schedule, Export reports
• Expanded learner power and visibility of training opportunities
• The administrator dashboard provides an at-a-glance program reporting view and quick links to saved reports
• Custom training opportunities for ADMs and DMs, Administrators, TCTs, and Learners

Stay tuned for updates over the next few weeks!

Congratulations to our May 23   Toyota Logistics Solutions Graduates:

What People are Saying about TLS: Within days of graduating from the TLS program, Troy Sink wrote back to tell us how the training impacted his value as a solutions partner:

“I feel that the training has provided me with the tools I need to listen to what the customer and the warehouse are telling me to become a solutions provider as opposed to just a forklift salesman. I would encourage anyone who is serious about making an impact with their clients to attend the training, and I am looking forward to using the techniques in all my future site surveys. As someone who is very new to the industry, I felt the pace and topics covered were easy to follow, understand, and went in-depth enough to provide me with a lot of expertise to share. In my first weeks with Hull Lift Truck following the training, I have had multiple site surveys at larger operations in the Grand Rapids, MI area. When conducting those site surveys, I felt more confident in my ability to understand what I was seeing. I had a very knowledgeable conversation with the decision-makers and made a few recommendations they had not thought of for their operations and were impressed by.”

SALES AND CSSR TRAINING

Sales and CSSR Certification Program Updated: We are pleased to announce the simplification and rebrand of the Sales and CSSR Certification Programs. Sales will now be referred to as New Equipment Sales Professional, while CSSR will be referred to as Aftermarket Equipment Sales Professional. The program will have a 60/40 split, with 60% of the curriculum being common and shared between the two groups and 40% being unique and separate. This change will take effect in tandem with the launch of the new Learning Management System (LMS) in July.

Historically, from a training perspective, the New and Aftermarket Sales roles trained independently of one another even though they required many common courses. This change will drastically impact the MUDA created and allow us to offer more courses and sessions in the future.