Dealer Connect Current Event
KAIZEN IS ALIVE AND WELL FOR THE DEALER CONNECT IMPLEMENTATION TEAM
By David Cochran
After each of the first three Dealer Connect deployments, the TMH Implementation Team has worked to identify and execute improvements in the process for the next Dealer. A few examples include:
- Numerous repairs, improvements, and enhancements have been built into the software itself.
- A data migration tool has been built and implemented for quick, accurate data transfer.
- The process for User Acceptance Testing has become more robust and standardized.
- End-user training has become better planned, more thorough, and streamlined.
- Support after go-live has been made more efficient and effective.
And the improvements are paying off! After the recent Allied Toyotalift deployment, an external implementation partner (who has decades of experience) declared: “I have never been a part of a go-live that was this smooth!!”
With the help of our implementation partner, Accenture, our team is now applying a standard six-step process: Engagement, Mobilization, Data Prep & Configuration, Training and Testing, Deployment, and Hypercare. Recently, the team launched the Engagement phase for our next two dealers: W.D. Matthews and JIT, and our Kaizen efforts continue.
Engagement lays the foundation for the remaining steps. During Engagement, the TMH Implementation Team and a handful of Dealer personnel perform tasks before our implementation partner is significantly involved. Some Kaizen enhancements included in our new and improved Engagement process are:
- Work with the Dealer to complete an initial process analysis and report evaluation to ensure that we understand the specific needs of each Dealer.
- Attach our data migration tool to the current dealer system so that we can begin extracting and reviewing existing data.
- Provide a sample workbook that is specific to the Dealer’s current system eliminating many Dealer hours for data mapping and translation activities.
- Get a much earlier start on the data cleaning, mapping, and translation activities and complete them before moving ahead.
- Perform a Legacy Review with the Dealer whereby we review their existing procedures and identify issues that could be “Gotchas” during implementation.
Applying Kaizen to our Engagement process reduces Dealer time, energy, and financial investment for the remaining implementation steps. We are looking forward to sharing it with your Dealership also!
Dealer Connect System Demo Schedule:
Aug 2022 Dealer Connect System Demonstration:
For August, we will be demonstrating the functionality of the Sales Connect “Field Service Mobile (Technicians)” process. Please come join us as we facilitate a high-level overview of how dealers using Dealer Connect navigate the current Field Service Mobile process.
Dealer Connect Demo for: August 2022
Topic: Field Service Mobile (Techs)
Date: 08/19/22
Time: Noon ET
How: Please use the link below to join the session. No registration is required.
Microsoft Teams meeting
Join on your computer or mobile app
Click here to join the meeting
Or join by entering a meeting ID
Meeting ID: 228 019 063 120
Passcode: iAHMSk
Or call in (audio only)
+1 812-463-3719,,276396391# United States, Evansville
Phone Conference ID: 276 396 391#