Fleet Department Updates – Toyota Newslift

Welcome to the Team

Cornelius Dacosta
- Cornelius started working for TMH in June and will be working with the invoice processing team focusing on USPS
Amber Elliot
- Amber started working for TMH in July and will be working with the invoice processing team

Please submit your invoices with the correct quantity of labor instead of flat rate labor
Please submit all quotes over the NTE through Fleet Support
Do not perform a repair without Quote approval on repairs over the NTE (for customers requiring DNE)
Please make sure your equipment is loaded into our system before you submit your invoices
Please ensure your titles and emails are updated on Staff Master

USPS
- Rentals
  - Any rentals after January 31 should be invoiced as “general rentals.”
  - All Seasonal Rentals should have been picked up. Contact your USPS representative if you still have rentals
  - All Seasonal Rentals’ invoices must be submitted through Toyota Portal
  - Rental Damage is billed directly to the USPS location
- Locations
  - If a location request is added to Fleet billing, TMH will set up accordingly
  - USPS locations on Fleet must be invoiced through the Portal
  - Non-fleet locations are invoiced directly to the site
  - If a location changes to Fleet billing, the Fleet Account Manager will notify the Dealer of this change
- NTE’s
  - Any repair over $2,000 requires a Fleet Support Ticket for approval
  - Repairs should not be completed without proper approval from Fleet Support

GXO
- PO’s are not required for services under $2,000
- Services over $2,000 require corporate approval before completing
  - Please Submit quotes through Fleet Support located in the Portal
- Please ensure all equipment is loaded before submitting invoices for payment
- Please attempt to submit invoices to Fleet for payment within 7 days of service completion

PRAXAIR (LINDE)
- Services over $2500 require corporate approval before completing repair
- Please identify the ticket number from quote submission for all returned invoices due to no quote approval
- Customer requires itemized quotes

Costco
- Services over $1,000 require corporate approval before completing
  - Please submit quotes through Fleet Support located in the Portal
- For new equipment, please include in the repair description whether the service is a repair, avoidable damage, or full maintenance exclusion
- Please ensure attachments are included in PM services
- New Costco equipment should be on 60 PM services

Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.

“Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”
Please ensure that you are filling out Fleet Support Tickets completely to ensure a shorter response time
When you access fleet support to initiate a ticket, please ensure you are selecting “Fleet”.