ANNOUNCEMENTS

ALL CUSTOMERS

Please submit your invoices with the correct quantity of labor instead of flat rate labor
Please submit all quotes over the NTE through Fleet Support
Do not perform repair without Quote approval on repairs over the NTE (for customers requiring DNE)
Please make sure your equipment is loaded in our system before you submit your invoices
Please ensure your titles and emails are updated on Staff Master

USPS
- Rentals
  - Requests are coming in now from USPS locations for seasonal rentals.
  - Account Manager will forward those rentals to appropriate dealer as they come in.
  - Respond to customer and cc Nikolette Clark (nikolette.clark@toyotatmh.com with a quote no later than 4 weeks prior to the requested date.
    - The quote is your commitment to fulfill the request.
  - DO NOT submit an Equipment Load Request for seasonal rentals.
    - Bill monthly against the location on the Portal.
- Locations
  - If a location requests being added to Fleet billing, TMH will setup accordingly
  - USPS locations on Fleet must be invoiced through the Portal
  - Non-fleet locations are invoiced directly to the site
  - If a location changes to Fleet billing the Fleet Account Manager will notify the dealer of this change
- NTE’s
  - Any repair over $2,000 requires a Fleet Support Ticket for approval
    - USPS Manager’s Name, Title, and signature are required.
  - Repairs $5,000 and over require TMH Fleet Approval.
    - Create a Fleet Support Ticket with USPS manager’s Name, Title, and signature attached with the quote.
    - A repair vs replace decision will be made.
    - Repair will be approved or declined via Fleet Ticket.
  - Repairs should not be completed without proper approval from Fleet Support

GXO
- PO’s are not required for services under $2,000
- Services over $2,000 require corporate approval PRIOR to completing
  - Please Submit quotes through Fleet Support located in the Portal
  - Failure to complete this step prior to service completion will result in your dealership being responsible to obtain a REQ (PO) from the customer in order for TMH to process the invoice for payment.
- Please ensure all equipment is loaded prior to submitting invoices for payment
  - All material handling equipment is required to be loaded (including rentals)
  - Invoice payment will be delayed or could result to no payment if equipment is not loaded
- Please attempt to submit invoices to Fleet for payment within 7 days of service completion

PRAXAIR (LINDE)
- Services over $2500 require corporate approval PRIOR to completing
  - Please submit quotes through Fleet Support located in the portal
  - Failure to complete this step prior to service completion will result in your dealership being responsible to obtain an approval from the corporate customer in order for TMH to process the invoice for payment.
- Please identify ticket number from quote submission for all returned invoices due to no quote approval.
- Customer requires itemized quotes
- When servicing all makes of Material Handling Equipment at your location, please do so for ALL not only Toyota
Menards
- Services over $1,000 require corporate approval PRIOR to completing
  - Please submit quotes through Fleet Support located in the portal
  - Failure to complete this step prior to service completion will result in your dealership being responsible to obtain an approval from the corporate customer in order for TMH to process the invoice for payment.
- Travel is NOT allowed for repairs or service at locations that are less than 50 miles from the dealership. Travel that exceeds 50 miles each direction CAN be charged based on the following: Up to $50 for locations at least 50 miles from dealerships and one dollar per mile over 50 miles. (Round trip calculations do not apply).

Union Pacific Railroad
- There is a delay with a contract extension for UP: PO’s can only be extended until October 5th until TMH Contract extension is signed by the customer
- Services over $2,500 require corporate approval PRIOR to completing
  - Please Submit quotes through Fleet Support located in the Portal
  - Failure to complete this step prior to service completion will result in your dealership being responsible to obtain a REQ(PO) from the customer in order for TMH to process the invoice for payment.
- Improvements we are looking for Going Forward
  - PO Process
  - Timely Billing
  - Equipment Reconciliation
- New Account Manager for this Account – Caleb Wright

Costco
- Services over $1,000 require corporate approval PRIOR to completing
  - Please submit quotes through Fleet Support located in the Portal
  - Failure to complete this step prior to service completion will result in your dealership being responsible to obtain an approval from the corporate customer in order for TMH to process the invoice for payment.
- For new equipment, please include in repair description whether the service is a repair, avoidable damage or full maintenance exclusion
- Please ensure attachments are included in PM services
- New Costco equipment should be on 60 PM services

Home Depot
- Effective Now
  - Camso tires must be used for The Home Depot
  - Tire invoices need Camso part numbers entered in the part number field
  - Do not use Starlift tire part numbers, invoices are subject to short payment
  - Markup tires 22% above the Dealer Price, indicated on the Camso Part Number and Dealer Pricing Sheet
  - Continue to submit itemized invoices to Fleet for Camso Solideal service center tire installs

Tractor Supply Company
- Dealer Alert – August 22nd
  - Rain Cover kits should be installed on all TSC lifts
    - Current Lifts
    - New Lifts (prior to delivery)
    - Do not install on lifts being replaced
  - Pull equipment and customer tables to find the list of stores and lifts you service
  - Submit your invoice onto the Toyota Portal immediately
    - 1 hour of labor
    - Travel charge
    - Miscellaneous – Rain Guard

Fleet Support is available through the TMHU portal. For any fleet enquiries, please create a ticket through the Portal.

“Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”
Please Ensure that you are filling out Fleet Support Tickets completely to ensure a shorter response time
When you access fleet support to initiate a ticket, please ensure you are selecting “Fleet” .