1. VOD PROCESS IMPROVEMENT
TMH Warranty is excited to announce we are currently working on a project to improve the VOD (Voice of the Dealer) and PDI (Pre-Delivery Inspection) process. As a reminder, VODs are quality-related check sheets that are completed by the dealer technician when a new Toyota truck is delivered from the factory to the dealer. PDIs are quality-related check sheets that are completed when a new Toyota truck is delivered from the dealer to the end customer.
VOD responses are important to the factory because VODs are the initial quality feedback loop. This is the ideal time to perform a quality inspection since the product has not yet shipped to the end customer. The information collected by the VOD process is used to make short-term and long-term product improvements. The VOD process provides an opportunity for the factory and dealers to work together, in partnership, to ensure only the highest quality Toyota products are delivered to the end customer.
For those of you who attended Toyota Week in 2023, you may have attended the Safety Culture demonstration session. Safety Culture is a third party that has provided a digital solution for improving the ASEC program documentation tracking and sharing. TMH Warranty is now working with Safety Culture to develop an electronic process for capturing 100% of VOD data from the dealer network. The intention is to combine the VOD and PDI processes and form one process called Dealer Delivery Quality (DDQ).
We need your support. We envision multiple dealer technicians at each dealer site having access to the Safety Culture app. This will allow technicians to complete and submit VOD check sheets on 100% of trucks received to each dealer site. TMH sent out a Dealer Notification on June 29, 2023, asking each dealer site to set up a new “Service Dispatcher” email address.
For the dealers who have already acted on this request, thank you! We will use the new email address you provided to set up your dealer site on the new app. We need the remainder of the dealer network to complete this task ASAP so that we can launch the new DDQ process.
More information will be provided regarding the launch of the app and dealer training at a later date.
2. WARRANTY JOINS TIPS
The warranty team has been working with our IT group to add a “Warranty” button to TIPS. This new button will be active on February 1. The purpose of this change is to provide a one-stop shop for accessing warranty-related materials such as warranty certificates, campaign documents, warranty information bulletins, and warranty claim-related forms. We recognize this material can be difficult to find on the Dealer Portal website, so we hope this makes it easier to find the warranty documents you need quickly.
Thank you for your support. If you have any questions, please reach out to TMH Warranty at warranty.support@toyotatmh.com.