Get ready for the April release! MyToyota and the MyToyota Store are merging into a more seamless solution to enhance the MyToyota Business Account experience. Unified account and user management ensure effortless setup and permissions across platforms. Plus, customers can access company addresses and manage MyFleet equipment data effortlessly. Additional updates include two new help centers for dealers and customers, streamlined equipment refunds, and an enhanced MyInsights page. Empowerment is key; explore updated training materials and share your feedback. Let’s continue innovating and elevating the MyToyota experience together!
Exciting developments are on the horizon as we gear up for the highly anticipated April release of our MyToyota platforms. We’re thrilled to share how MyToyota and the MyToyota Store are seamlessly syncing to enhance the experience with MyToyota Business Accounts. These advancements represent a significant step forward in our mission to provide unified digital solutions for our joint customers. Join us on April 3, 2024, from 11 AM to 12 PM for a demo of what’s new in this release! (See the Microsoft Teams invite below to join).
Achieving Sync for Business Accounts:
In our upcoming release, we’re proud to announce the synchronization of MyToyota Portal and MyToyota Store for business accounts:
- Unified Business Registration: Say farewell to manual submissions for business accounts from the MyToyota Store! MyToyota now serves as the central hub for business account registration, ensuring effortless setup and streamlined access to MyToyota features. Rest assured, customers registering as a business account in MyToyota will also have access to the MyToyota Store as a business account. Any special pricing requested will still need to be routed to ecommerce@toyotatmh.com. For non-business accounts, customers can continue registering through the MyToyota Store as an individual account and can access MyToyota as an individual user.
- Unified User Management: End customers can enjoy synchronized user management and permissions between MyToyota and the MyToyota Store. Any additions or modifications made in MyToyota, such as adding new users, disabling users, and adjusting permissions, will also be reflected in the MyToyota Store. Business account customers are also able to create customer roles in MyToyota as needed.
- Access to Company Addresses: Now, any locations that the user has access to for their company in MyToyota will also populate in the MyToyota Store under a new tab called “Company Addresses” within delivery addresses. Customers can conveniently choose to ship their orders to any of these company addresses or add their own shipping addresses as needed based on user permissions.
- MyFleet Equipment Sync: Fear not about discrepancies between MyFleet in MyToyota and the MyToyota Store – the equipment data will be aligned across both platforms. If you or your customers notice any issues with their equipment in MyFleet, please reach out to ecommerce@toyotatmh.com. We will continue to update MyFleet to provide more insights to end customers regarding their equipment.
Additional Updates Across Platforms:
But wait, there’s more! Here are some additional enhancements coming your way:
- New Customer Help Center: Starting in April, customers will now have access to frequently asked questions in the new help center on www.toyotaforklift.com/help/ as well as in the footer of MyToyota and the MyToyota Store. We will be continuously updating this based on questions and feedback we receive from end customers and dealers.
- Updated Dealer Help Content: We’re excited to introduce an update to MyToyota and the MyToyota Store: dealer help content! Dealers can now find updated articles and documentation in the MyToyota Dealer Help Center on ZenDesk to increase their knowledge of the MyToyota platforms and better serve customers with the adoption of these new tools. We are continuing to work to build out this content with helpful guides and resources, but as always, you can reach out to ecommerce@toyotatmh.com if you need additional help.
- Improved Equipment Refund Process for Online Orders: We have revamped the online order equipment refund process to make it easier for both dealers and end customers. Dealers can now process full or partial equipment refunds for online orders in the Dealer Portal. Stay tuned for additional information on this new process and updated training guides in the MyToyota Dealer Help Center.
- Enhanced MyInsights Page in MyToyota: MyInsights data will be conveniently aggregated into a single table on the new MyInsights page, empowering end customers to make informed decisions efficiently.
Empowering Dealers:
Your role remains pivotal in this journey. Your active engagement and feedback drive our commitment to delivering excellence. We invite you to explore the updated training materials in the MyToyota Dealer Help Center and share your recommendations for new help articles. Together, let’s make it easier for our customers to do business with us!
A Unified Future:
We’re dedicated to making the MyToyota suite of digital solutions a valuable asset for you to share with your customers. For any inquiries or further support, don’t hesitate to reach out to the MyToyota Digital Customer Experience Team at MyToyotaProductSupport@toyotatmh.com.
As we are launching these new digital solutions, we ask that you continue to communicate with us on any issues so we can work together to improve the overall experience!
Thank you for your support and feedback!
Dealer Demo Dates:
Date: April 3, 2024, 11:00 AM – 12:00 PM
Duration: 1 Hour
Microsoft Teams Meeting
Join on your computer, mobile app, or room device
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Meeting ID:229 852 300 402
Passcode: S7UTwm
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+1 812-463-3719,,868718414# United States, Evansville
Phone Conference ID: 868 718 414#