2024 LABOR RATE UPDATE ACTIVITY
TMH Warranty is rolling out a new process to update 2025 Dealer Published Labor Rates. Rates will now be loaded by using the Dealer Portal. This new method is faster and has better tracking visibility. Available on September 1, 2024, please submit your revised published labor rates for 2025.
See instructions on how to submit labor rates into the Dealer Portal below.
All 2024 Published Labor Rate increases are due by September 30, 2024. We will not allow any submissions after September 30, 2024.
We must have the revised Published Labor Rates submitted to us via the Dealer Portal by September 30 to allow data processing and ensure an effective start date of January 1, 2025. If rates are not received by September 30, your labor rate may be adjusted to the current inflation rate for your area.
Process Review
TMH Warranty will request revised labor rates from the dealer network on an annual basis (each fall).
- 1. After the newly Published Labor Rates are collected, TMH Warranty will share the revised rates with TMH Fleet and National Accounts. TMH Fleet and National Accounts will adjust the revised labor rates according to existing agreements.
- 2. TMH Fleet and National Accounts will load the new labor rates into the TMH Sales Systems.
- 3. TMH Warranty will compare each dealer’s revised labor rate against the inflation rate in each region. No further action is required if the requested labor rate increase is less than your regional inflation rate. If the requested labor rate increase is more than your regional inflation rate, you will be asked to provide the following:
- Three local competitors’ (or similar businesses) labor rates in your region.
- Three customer invoices charging the revised labor rate.
Labor Rate Request Instructions
Step 1 – Login to the TMH Dealer Portal
Step 2- Navigate to “Dealer Applications”
Step 3- Go to “Warranty” under “Dealer Applications”
Step 4- Navigate to “Utilities” and click on “Labor Rate”
Step 5- Enter the following details:
- Dealer Code
- Labor Amount
- Valid From Date
- Valid to Date
Press “Enter.” The system will automatically add all other details like the existing rate and percentage change.
You will receive an email notification of approval or denial.
CREDIT & DEBIT MEMOS DISTRIBUTION
You asked and we delivered! TMH announces that we have made improvements to our credit and debit memo distribution process. As of August 1, 2024, our system began emailing credit and debit memos on all warranty claims processed. We have worked to streamline our processes and make it easier for you to manage your tasks. The system pulls the email address from Staff Master by personnel description. The following personnel descriptions will now receive the credit and debit memos:
- Accounting Managers
- Accounting Personnel
- Service Managers
- Warranty Managers
- Warranty Admin/Personnel
NOTE: Please ensure your Staff Master is up to date.
If you have any questions regarding this notification, please don’t hesitate to contact the Toyota Warranty Department by email at Warranty.Support@toyotaTMH.com or by phone at (812) 341-3874.