Please view the hours below to help you plan ahead due to the plant shutdown for the holidays.
Capacity Quote/Nameplate Department will be closed from December 24, 2024 – January 1, 2025. They will resume normal hours starting January 2, 2025.
The Technical Service Department will be closed from December 24, 2024 – January 1, 2025. They will resume normal hours starting January 2, 2025.
Warranty Department will be closed from December 24, 2024 – January 1, 2025. They will resume normal hours starting January 2, 2025.
TMH Parts Center will be closed on December 24, 25, and January 1. They will resume operating hours from December 26 – December 31.
Fleet Team will be available on a reduced staff schedule from December 26-30. Dealers can contact the Fleet Team by submitting a fleet support ticket on the Dealer Portal. They will resume normal hours starting January 2, 2025.
The Pricing, Sales Incentives, and Dealer Sales Administration Teams will have limited staff on December 26, 27, and 30 from 9:00 am – 11:00 am and 1:00 pm – 3:00 pm EST. They will also have limited staff on December 31 from 9:00 am – 12:00 pm EST. They will be closed on December 24 and 25.
Application Support Team will answer voicemails and emails on December 26, 27, 30, and 31 between 8:00 am – 7:00 pm EST. Please note that changes made to Staff Master on/after December 23, 2024, will not be completed until December 26. Also, changes to Staff Master on December 31 will not be completed until January 2, 2025.
Digital Advanced Services will be available on a reduced staff schedule from December 26-30. Please submit a support ticket; our team will assist you as soon as possible. They will resume normal operating hours starting January 2, 2025.
Product Support Group will be closed from December 24, 2025 – January 1, 2025. They will resume normal hours starting January 2, 2025.
Custom Engineering will have limited staffing available for questions and TSDR quoting on December 26, 27, 30, and 31 from 7:00 am – 3:00 pm. They will resume normal hours starting January 2, 2025.