2025 Town Hall Dates
Please join us on the specified dates for updates on everything related to Fleet for 2025. We will cover a range of topics, including Account Specifics, PM Management, Fleet Metrics, MyInsights, MyToyota Customer Portal, eCommerce, and other miscellaneous items. These meetings present a fantastic opportunity to learn and engage by asking questions.
- Future 2025 dates are to be determined, so please keep an eye out for upcoming announcements.
2025 Dealer Onsite Training
REGISTRATION NOW OPEN for our 2025 Fleet Dealer Onsite training, which will be held on Tuesday, April 15, and Wednesday, April 16, in Columbus, Indiana. Please register here. Please contact Robin Gill at Robin.Gill@toyotatmh.com with any questions.
USPS Seasonal Rental Period – October 1 – January 31
If you were billing a seasonal rental for the 2024 seasonal rental period and the unit is staying on-site, you will need to put in a ticket to have it reactivated. If this is not done before the invoice is submitted, your invoice will not be accepted.
XPO Logistics – Open and Completed Work Order Report
Invoice Submission: We have launched an automated communication that will include an Excel spreadsheet showing all work orders that are listed as ‘open’ or ‘completed’ in our system but don’t have an associated invoice.
Customer PO Issues: Please continue to communicate with the Toyota Fleet Team regarding any issues obtaining POs for this customer. We are working on addressing this with XPO and developing an action plan.
Example of the Report:
If you have not received this report or no longer wish to, email the XPO Team at XPOTeam@toyotatmh.com to have the distribution list updated.
2025 T360 Training
T360 Training has resumed for FY24. Below is the tentative schedule for these trainings. More details will be sent out in the coming months.
- Future 2025 dates are to be determined, so please keep an eye out for upcoming announcements.
Fleet Analytics for Dealer Insights
- Report Dictionary in Progress: A report dictionary outlining key users and info in each report to simplify navigation.
- Power BI Training Videos Coming Soon: Concise training videos for basic Power BI skills and effective use of every report that is in the app.
- Can’t get access to Power Bi? Email Yannick Fernando at Yannick.Fernando@toyotatmh.com. Include your email and parent dealer code.
2024 Pricing Reminder
Please check the Dealer Portal for 2024 pricing for national short-term rentals, planned maintenance, and dealer labor rates. You can locate those in the path below.
Lift Trucks > Sales Support > NPP/LDNA/NA > Rates
IVR Elapsed Time Tool
Fleet Metrics – Reports – IVR Usage
When using the IVR Elapsed Tool on the Dealer Portal, please make sure you use the 9-digit Service Channel PO number for the work order number.
PM MANAGEMENT
- PM due dates are based on the original maintenance start date
- Every PM due has a “notification” created in our system
- Due dates are created based on prior service date
- PM notifications cannot be closed without performing and billing the PM invoice
- FM PMs need the notification closed by logging the PM information on the Toyota Dealer Portal
- T & M PMs require invoice submission via the Toyota Dealer Portal
- TMH does notify the dealer when PMs are due (First of Month Upcoming PMs, 7th of the month missed PM report, 15th of the month PM scorecard)
- Home Depot PM POs requested and sent on the first of the month
- Home Depot PMs need to be completed the month they are due
- Timeframe – Complete and submit invoices within 7 days of PM service
- Top Root Causes for Poor PM Completion Performance
- Dealer uses business system instead of the reports sent by TMH
- Dealer fails to close FM PMs – This is completed on the Dealer Portal
- Dealer gets out of alignment – Follow the reports we send 1st, 2nd, and 3rd week of each month
- Customer rejects PM – Enter Fleet Support Ticket
- Unserviceable units – Enter Fleet Support Ticket
Home Depot US – Service Channel IVR Cheat Cards
Our team has developed Service Channel IVR cheat cards that technicians and dealership associates can reference when working on Home Depot work orders. Please find the attached Service Channel IVR Cheat Cards here. The cheat cards can also be found on the solution center in the Toyota Dealer Portal on the path below.
Solution Center – Fleet – Home Depot – United States
Key Updates Included in the Cheat Cards
- To set return ETA’s on the Service Channel Provider Mobile App, on the login screen, your technicians will now leave the toggle on “USER ID” and log on with the username and password that we provide you with:
- Username: Service.channel2@toyotatmh.com
- Password: Toyota1
- No longer move the toggle to “PIN CODE” when logging on to the Service Channel Provider Mobile App
- You may still use the store phone to check in and out of the IVR system, but you cannot set return ETA’s. Your Toyota PIN number will remain the same:
- Toyota PIN: 4381686
- If you are not IVR compliant, your invoice will be short paid to what is shown on the Service Channel IVR System
- The IVR System must be within 14 minutes of what is being requested on your Home Depot invoice
- Dealers do not have access to the desktop version of the Service Channel to update and view work orders
- All work orders can be viewed on the Service Channel Provider Mobile App, but ETA’s cannot be updated
If you have any questions, please reach out to Jessica Hall at Jessica.Hall@toyotatmh.com.