Please ensure your team verifies the correct bill-to-party for every eCommerce order. This is critical to avoid billing delays that negatively impact the customer experience and disrupt payment processes. We recently experienced an increase in billing issues with United Rentals, which became part of the eCommerce program in July 2024.
If you have any questions or need assistance, please contact the Toyota Customer Support team at 844-965-0182 or ecommerce@toyotatmh.com.
Important:
The only time you should invoice the end customer directly via the eCommerce channel is when the Payment Method field clearly states “Dealer Invoice.”
In all other cases, do not invoice the end customer. Instead, ensure your system is set up to process the order correctly. This may include creating new customer accounts to support eCommerce transactions. Please involve your accounting department if needed.
The chart below shows how payment is handled based on the customer’s online payment method. This is the “bill-to” party in your system:
| Payment Method | Dealer Bill-to |
| Dealer Invoice – Payment is issued by the End-Customer | End-Customer |
| TMH Direct Invoices – Payment is issued by TMH | TMH / TMH Digital Business (NOT THE END CUSTOMER) |
| Credit Card Orders – Payment is issued by Stripe | Stripe / Toyota eCommerce / Credit Card (NOT THE END CUSTOMER) |
| MyToyota Pay Invoices – Payment is issued by TreviPay | TreviPay / Toyota eCommerce / MyToyota Pay (NOT THE END CUSTOMER) |
Following this process is essential. Errors create significant A/R issues, double billing, and diminish the experience for end customers.
Thank you for your immediate attention and partnership in improving our eCommerce operations.
If you have any questions or need assistance, please contact the Toyota Customer Support via the following methods:
Phone: (844) 965-0182
Email: ecommerce@toyotatmh.com
Thank you for your immediate attention and partnership in improving our eCommerce operations.