Nearly everyone agrees that a strong preventative maintenance (PM) strategy is key to keeping equipment running safely and efficiently. That’s why Toyota Material Handling MidSouth is enhancing its PM program with a proactive initiative designed to strengthen OSHA compliance and keep customer fleets operating at peak reliability.
To strengthen OSHA compliance and maximize fleet reliability, they’ve integrated nine critical safety components—essential for every truck’s safe operation—directly into their Preventative Maintenance (PM) agreements. By proactively replacing these items during scheduled maintenance, they can help their customers stay safe by ensuring equipment remains OSHA-compliant, save money by avoiding costly downtime and follow-up service visits, and reduce administrative burden by eliminating the need for separate approvals on repairs that are already required for OSHA compliance. This proactive approach demonstrates our commitment to keeping our customers’ fleets operating safely, efficiently, and in full regulatory compliance.
All customers enrolled in standard Preventative Maintenance agreements automatically benefit from this program, ensuring every fleet—whether new or existing—operates at peak safety and reliability. Exceptions apply to Fleet and National Account customers whose agreements do not permit additional components to be included on PM invoices.
MidSouth’s DMS system uses the “PM + Safety” job code to designate customers where technicians are authorized to proactively replace critical safety items during preventative maintenance visits. These nine critical safety items include the seat belt, blue light, fire extinguisher, seat switch, mirrors, back-up alarm, horn, strobe light, and pedal pads. If the “PM + Safety” job code is not present on the work order, technicians know that quote and customer approval are required before proceeding with any repairs.
Each Preventative Maintenance agreement includes a flat-rate charge covering both materials and labor for the nine critical safety items. Pricing is predetermined and subject to periodic adjustment, typically on an annual basis. Any changes will remain covered under the terms of the agreement to ensure customers continue receiving comprehensive and consistent service.
This program streamlines operations by reducing administrative costs associated with generating quotes and securing customer approvals for required safety repairs. It also drives additional parts and service revenue while providing a strong value proposition that differentiates us from competitors lacking a comparable program. By proactively addressing safety items, MidSouth is able to strengthen customer relationships and enhance overall service efficiency.
Embedding these essential safety components directly into the Preventative Maintenance plan ensures customer equipment remains OSHA-compliant, and operators stay safe, all while eliminating the delays and administrative burden of separate quotes and approvals. This proactive approach reduces downtime, minimizes unexpected costs, and delivers a seamless, worry-free maintenance experience that enhances fleet reliability and peace of mind.
If you are interested in learning more about MidSouth’s PM strategy or to submit your own success story, contact Teresa Garcia at Teresa.garcia@toyotatmh.com.