The new MyInsights® subscription plans offer customers actionable data to optimize fleet performance. As a dealership, you play a key role in helping customers purchase and activate their subscription. Below are the only two ways customers can order. Additionally, marketing resources are available to support your sales efforts.
There are two options for ordering:
- Option 1: Through the New Equipment Channel: Dealers can include MyInsights® subscriptions during a new equipment order in CPQ.
- Option 2: Through the Aftermarket Channel: Customers can purchase subscriptions online through MyToyota Store.
Option 1: New Equipment Orders through CPQ
When placing a new equipment factory order, you can include the MyInsights® subscription as an option directly on the equipment configuration.
When to Use This Option:
This is the only way for customers to purchase a MyInsights® subscription at the time of a new equipment order from the factory.
Next Steps:
After ordering equipment, send a MyToyota invite to the appropriate CRM contact so they can begin setting up their MyToyota Account.
Please Note: For customers to access their MyInsights® subscription, their equipment should be warranty-registered. Please ensure this is done in a timely manner.
Option 2: Aftermarket Online (For Existing Equipment or Aftermarket Kits)
If the customer did not purchase the subscription at the time of the factory order or they’ve installed a telematics aftermarket kit, they can purchase the subscription online through MyToyota Store.
When to Use This Option:
- Equipment that has already retail shipped and was not ordered with a subscription
- Equipment with an aftermarket kit installed that now requires the purchased plan
Next Steps:
Customers should purchase the subscription online in MyToyota Store. Ensure they already have a MyToyota Account before ordering.
For more details, please view the Customer Ordering Instructions
Helping Customers Get on MyToyota
If your customer isn’t yet set up on MyToyota, you can help in two easy ways:
- Invite Them Through the Dealer Portal: Step-by-Step Guide: Inviting Customers to MyToyota via Dealer Portal (CRM)
- Submit an Enterprise Account Request: For customers with multiple locations, request an Enterprise Account on their behalf for easier management. How to Request an Enterprise Account for Your Customer
Need to explain enterprise accounts to your customers? View this resource: Enterprise Account: What to Tell Your Customers
Marketing Resources for Dealers
To support your MyInsights® subscription and aftermarket kit promotions, you can access all marketing materials in Toyota’s Asset Management (TAM) System – including flyers, brochures, and customer-facing collateral.
MyInsights® Subscription & Aftermarket Kit Promotional Materials
These materials are designed to help you communicate the value of MyInsights® and guide customers through the right purchase path.
Need Support?
For questions or support, contact our MyToyota Dealer Support team at ecommerce@toyotatmh.com.