Each quarter, a Toyota Heavy Duty technician who demonstrates exceptional support through advanced troubleshooting, innovative repair solutions, effective use of the hotline, and outstanding customer service and communication is recognized as a THD Top Technician!
We are proud to announce our 2026 Q2 THD Top Tech award winner: Karl Miklos of Toyota Material Handling Systems!
Karl is known for his detailed troubleshooting and repair expertise across Toyota’s core and warehouse product lines, and he has brought that same level of dedication and precision to Toyota Heavy Duty equipment.
A recent example of his commitment to continuous improvement involved a parking brake repair on a first-generation THDA40/60. After discovering that the repair manual did not include instructions for removing and replacing the parking brake assembly, Karl carefully documented the entire procedure with detailed notes and photos. He then shared this information with Toyota Tech Services, where it is being developed into a service bulletin to supplement the repair manual for these legacy trucks. His efforts will help technicians across the network perform this repair more efficiently and confidently.
Karl also consistently provides Toyota Tech Services with complete information when requesting support, including the model, serial number, hour meter reading, problem description, and any troubleshooting already performed. This allows the team to diagnose issues more quickly, eliminate unnecessary back-and-forth, and provide faster, more effective support.
The Toyota Tech Services team and THD extend their sincere thanks to Karl Miklos for his exceptional support, technical expertise, and dedication to customer service. Congratulations, Karl!
