Fleet Updates

USPS Account Updates

Dealers should have received all seasonal rental requests for USPS that we have received so far this peak season. Please ensure that you communicate with USPSPeakRentals@toyotatmh.com with any updates regarding your ability or inability to provide the requested rentals.

Fleet Account Manager Assignments

We’re excited to share our Fleet Account Manager assignments! Please take a moment to review the graphic below to familiarize yourself with our Fleet Account Managers and their respective customer assignments.

Invoicing Avoidable Damage Details

We are receiving many invoices that must be returned due to insufficient specificity regarding whether the repairs are attributable to avoidable damage. The information you provide in the repair descriptions of your invoice is crucial to identifying the nature of the repairs, normal use, or avoidable damage. To reduce or prevent returned invoices and/or unnecessary back-and-forth communication, be sure to indicate in the repair description whether the repair is due to avoidable damage or normal use.

Only identifying normal use or avoidable damage, with an incomplete repair description, is not enough to prevent a return. In addition, you must also state if it was avoidable damage and how it could have been prevented by using descriptive wording. Avoidable damage is defined as repairs resulting from misuse, unintended use, or operator abuse, as evidenced by broken, dented, bent, cut, or ripped components, or by outside debris that has become embedded in the equipment. 

Examples of what is and is not acceptable:

  • Acceptable – broken mirror due to impact
  • Unacceptable – replaced mirror

Softbase Invoice Segmentation Issue

Dealers may be experiencing an issue in which Softbase is creating additional unintended segments on invoices. This has been identified as a known issue, and a fix has been developed. The solution is currently undergoing validation by our internal SAP team. A follow-up update will be provided once validation is complete and deployment timing is confirmed.

Fleet Power BI Reporting

Introducing the Fleet Dealer Power BI App

What if you could see the health of your entire fleet business in one place?

The Fleet Dealer Power BI App is a reporting solution built exclusively for Toyota Dealers. Designed to transform complex operational data into clear, actionable insights, it helps you identify growth opportunities, improve customer retention, increase service performance, and stay ahead of the KPIs that drive dealership success.

See Opportunities Before They Become Problems

Identify fleet growth opportunities, monitor service market share, and uncover equipment nearing lease expiration. Gain visibility into newly added locations, recently loaded equipment, and aging fleets so you can proactively expand your business.

Improve Cash Flow and Billing Performance

Stop chasing invoice issues after they occur. Monitor returned invoices, denied invoices, submission delays, payment trends, and invoice variances to reduce billing errors, accelerate payments, and improve operational efficiency.

Turn Service Data into Revenue Insights

Understand exactly where your service revenue is coming from and where opportunities exist. Analyze repair, PM, rental, parts, and avoidable damage revenue while identifying customer spending trends, cost-per-unit metrics, and equipment replacement opportunities.

Stay Ahead of Periodic Maintenance Schedules

Never lose sight of upcoming, overdue, or missed PMs. Proactively schedule service, improve compliance, strengthen customer relationships, and increase recurring service revenue.

Track the Metrics That Matter Most

Monitor critical Service Channel KPIs, including on-time arrival, resolution time, first-day fix rates, invoice submission compliance, IVR compliance, and after-hours service performance—all from a single dashboard.

Maximize T360+ Performance

Identify units missing PM activity, uncover scheduling opportunities, monitor program participation, and ensure customers receive the full value of their T360+ investment.

Measure Performance Across Your Entire Dealership

The Dealer Scorecard brings your most important operational metrics together in one place. Compare performance across dealer branches, monitor President’s Points-related metrics, track PM completion, improve billing compliance, and identify areas requiring attention before they impact results.

One Platform. One Version of the Truth.

Instead of managing your business through spreadsheets, disconnected reports, and manual analysis, the Fleet Dealer App provides a single source of truth for your fleet operation, helping your team make faster decisions, improve customer satisfaction, increase profitability, and drive continuous improvement.

How to Access Fleet Power BI Dashboards

Fleet dashboards can be accessed by going to the Dealer Portal:  https://materialhandling.tmhna.com/irj/portal

Once on the website:
1. Navigate to the Dealer Analytics folder.

2. Select the Fleet tab

3. Click on the yellow “Click Here” button to access the TMH Fleet Dealer dashboard.

Roles That Have Access to Fleet Dashboards

The Staff Master Roles below receive permission to access the Fleet Power BI dashboards:

  • Dealer Principal
  • VP Sales/Operations
  • UIO Admin.
  • General Manager
  • Branch Manager
  • Parts Manager
  • Warranty Manager
  • CSS Manager
  • Operations Manager
  • Assistant Service Manager
  • Service Dispatch
  • Fleet Admin
  • Sales Coordinator
  • Customer Care
  • CSS Rep
  • Dispatcher

Tentative Town Hall Dates

The schedule for Fleet Town Halls has been proposed, so please mark your calendar. As always, we will cover a range of topics, including Account Specifics, PM Management, Fleet Metrics, MyInsights®, MyToyota Customer Portal, eCommerce, and other miscellaneous items. These meetings present a fantastic opportunity to learn and engage by asking questions. These are subject to change, so please pay attention to updates.

  • December 8

T360 Tentative Training

The schedule for T360 Training Sessions has been proposed for calendar year 2026. Below is the tentative schedule for these training sessions, so please mark your calendar. More details will be sent out in the coming months. These are subject to change, so please pay attention to updates.

  • November 6
  • December 4


Equipment Load Request Macro v1.75 Release

We have rolled out version 1.75 of the load request form. Update notes include:

  • Combination of Toyota and Raymond load methods. You now only need to provide either the Toyota Frame-Serial or VIN, or the Raymond serial.
  • Other Makes Form now includes more equipment types and makes.
  • This also clarifies available ITA classes.
  • Capacities are now fully indicated as needing to be in pounds (lbs.).
  • Specifics are notated as to which customers require CEN
  • Updates to the Graphics User Interface
  • Larger text as well as graphics user interface changes to streamline
  • Updated Toyota Model-Frame Chart
  • Equipment Load Guide Tab
  • Corporate Customer Numbers
  • Customer Names
  • The Location Unit Format
  • Examples of location unit
  • Customers who allow for rentals



Helpful Links

Equipment Load Request Help – https://tmhu.zendesk.com/hc/en-us/articles/17670928234011-Equipment-Load-Request-Instructions

Fleet Support Help Center – https://support.toyotaforklift.com/hc/en-us

marketing

Story 1:

Headline: New Blog Posts Available on TFL.com

Landing Copy: The TMH Marketing Team recently published new blog posts on switching from IC to electric and MyToyota. See more details.

Body Copy:

Core Diesel Pneumatic Forklift Materials:

You will find the following materials in the Core Diesel Pneumatic Forklift collection:

  • Brochure
  • Application Images
  • Studio Images

Click here to access the collection.

Stand-Up Rider Materials:

You will find the following materials in the Stand-Up Rider collection:

  • Brochure
  • Application Images
  • Studio Images
  • Packages Flyer
  • Features Flyer

Click here to access the marketing materials.

Canadian French Translated Materials:

You will find the following materials in the Translated Materials collection:

  • Trade In Trade Up Flyers/Promotional Calendar
  • MyInsights® Flyers/Countermats

Click here to access the collection.

Class 3 Heavy Duty Stacker Lineup

You will find the following materials in the Walkie Straddle, Reach, and Counterbalanced Stacker collection:

  • Brochure
  • Application Images
  • Studio Images
  • Sales Toolkit

Access marketing resources here.

Literature Updates

You will find the following materials in the collection:

  • Class III Literature Updates
    • End-Controlled Rider Comprehensive Brochure
    • Core Tow Tractor Comprehensive Brochure
    • Center-Controlled Rider Comprehensive Brochure
    • 48/80V Electric Pneumatic Forklifts Comprehensive Brochure
    • Side-Entry End Rider Pallet Jack Comprehensive Brochure
  • Other Materials
    • Integrated Electric Pneumatic Brochure & Spec Sheet & Sales Toolkit
    • 3-Wheel Electric Brochure & Spec Sheet
    • Toyota Assist Brochure
    • SEnS/SEnS+ Battle Cards
    • Toyota Charger Spec Sheet
    • Warehouse Solutions Brochure
    • Pallet Jack Comparison Flyer
    • 40 x 20 Full Line Poster
    • 8.5 x 11 Full Product Line Flyer
    • Toyota Full Line Brochure (Gatefold)
    • Box Car Special Comprehensive Brochure
    • Paper Roll Special Comprehensive Brochure
    • Large IC Cushion Spec Sheet and Brochure
    • 48V/80V Electric Pneumatic Spec Sheet

Click here to access the materials.

Please use these materials to update content across your website and other channels.

New on the Toyota Forklift Blog

Some of the latest publications that may help to answer important questions or provide additional insight into Toyota’s products and services include:

In addition, an email featuring blog content from key interest areas (such as Safety, Parts & Service, Heavy Duty, and others) is sent to blog subscribers monthly. You can subscribe to receive this email here.

Best Practices and Requirements for Sharing TMH Blog Posts

Toyota Material Handling blog posts are available for Dealers to share via social media and post on their websites.

For those Dealers who wish to, or have already, post TMH-source blog posts directly on their websites, we request that you please provide backlinks to the original source articles. Please refer to the Content Use Guide for a full explanation of how to use TMH content on your website.

Dealer account updates

Heading: Dealer National Account Updates

Landing Copy: See the latest account updates.

Body Copy:

TMH is pleased to announce the following additions and changes to the Dealer National Account program. 

AGI Cargo

Main Contact: Gene Haake

Dealer: Atlas Toyota Material Handling

Email: ghaake@atlastoyota.com

Phone: (224) 763-5588

AGI Cargo, LLC is a leading North American aviation services provider specializing in air cargo and ground handling operations. With an extensive network of airport locations and cargo facilities across the U.S. and Canada, AGI represents a strong opportunity to expand and standardize Toyota Material Handling equipment across its growing operation. Gene will continue to lead the development of the AGI Cargo relationship, working across locations to uncover new opportunities and position Toyota as the preferred material handling partner.

heavy duty

Headline: The Big Truck Life

Landing Copy: Congratulations to this quarter’s Toyota Heavy Duty technician, Andrew Waits of ProLift Toyota Material Handling. Learn more.

Body Copy:

Each quarter, a Toyota Heavy Duty technician who demonstrates exceptional support through advanced troubleshooting, innovative repair solutions, effective use of the hotline, and outstanding customer service and communication is recognized as a THD Top Technician!

We are proud to announce our 2026 Q3 THD Top Tech award winner: Andrew Waits of ProLift Toyota Material Handling

Andrew consistently provides great information when he contacts Tech Services for help.  He has always done some preliminary troubleshooting and shares the steps he has taken and the results during his initial contact with us. He also demonstrates technical savvy in working with diagnostic software and troubleshooting electrical issues. Our team always knows that when we get a ticket from Andrew, it’s going to be a good puzzle to solve.

Andrew’s “can-do” attitude, combined with his attention to detail, has made each interaction with him productive, resulting in customers’ problems being solved quickly. His preparation and upfront information go a long way toward helping our team support him and get to the heart of the issue without having to repeat many steps. 

The Toyota Tech Services team and THD extend their sincere thanks to Andrew Waits for his outstanding support and dedication to customer service. Congratulations, Andrew!