MyToyota Store E-Commerce Parts Returns & Refund In addition to the dealer notification sent out on March 10, please see the below reminders regarding E-Commerce returns and refunds. As per the Return Policy published on the MyToyota Store, returns and refunds may be requested by the customer, but refunds and refund method(s) are completely at the dealer’s discretion and a restocking fee may apply. TMH Consolidated Billing Customers are the exception. If a return is accepted by the dealership, a refund or equivalent in-store credit should be applied to the order through Mirakl within 60 days for all returns including for TMH Consolidated Billing customers. Orders are automatically moved to a closed status in Mirakl 60 days after an order is confirmed as received (either by the customer or by automatic process). Once closed, returns and refunds can no longer be applied to an order. If a dealership decides to accept a return once the order has been closed, the refund/credit should be handled offline between the dealer and the customer directly. To check if the part qualifies for a return to TMH, please refer to the ZRE/TORA protocols. Any questions regarding a return to TMH should be directed to Kathy Malone at tmhspreturns@tmhu-technical-services.zendesk.com . Please direct any questions regarding the MyToyota Store to ecommerce@toyotatmh.com or 812.341.3965. MyToyota Store Customer Overview Training The TMH Digital Commerce team will be providing a demo of the MyToyota Store from the Customer view on March 19 at 1pm ET. We will show you how customers find parts and place orders, how they manage their account, as well as the new MyFleet functionality. Please register on the portal to attend and be sure to add the training to your calendar with the MS Teams link to join.
E-Commerce Returns/Refunds on MyToyota Store
