New Fleet Customers

Delta (4/1/2023)
- 7 Dealers notified
- 8 Locations
- Service & Rentals
- As units deliver, servicing dealers will be notified

Virginia Tile (4/1/2023)
- 11 Dealers notified
- 14 Locations
- Service & Rentals

USPS

General Notes
- $5 Max allowable charge for incidental supplies
- Please have scrapped units deactivated via Fleet Support Ticket
  - This includes Parts Truck and Removed Trucks
NTE’s
- Any repair over $2,000 requires a USPS Manager’s approval prior to the work being completed.
  - USPS Manager’s Name, Title, and signature are required.
- Repairs $5,000 and over require TMH Fleet Approval after site manager approves.
  - Create a Fleet Support Ticket with USPS manager’s Name, Title, and signature attached with the quote.
  - A repair vs replace decision will be made.
  - Repair will be approved or declined via Fleet Ticket.
- Repairs should not be completed without proper approval from Fleet Support

NTE’s
- New Labor Rate of $132
- Increased NTE to $2,500 effective now
- Service Approvals. The KHC site manager will approve all repairs; however, a secondary approval is required for ANY repair identified as misuse/abuse or has a repair cost exceeding $2,500 Please email the contact for the appropriate region for all avoidable repairs and any service that exceeds the $2,500 threshold.

Annual Inspection & Engine Tune-up Labor Hours
- PM & Engine Tune-up (ETU) Not to Exceed 1.5 Hours (Labor time)
- PM & Annual Inspection (AI) Not to Exceed 5.0 Hours
- PM & AI & ETU Not to Exceed 5.5 Hours
- AI Only (or 2,000 hr. service) Not to Exceed 4.5 Hours
ETU should not be billed without being a part of a scheduled PM
Please submit invoices within 7 days of work being completed or with 7 days of receiving the work order after work is completed.
Aged Work Order Report
- Follow up on open work orders that have not had service completed after 30 days
- Follow up on W/O that have not been invoiced after 30 days of service being completed

T360 PM’s
- Expiring on Most Units
- Follow the PM Schedule Put in Place
- Continue Servicing Equipment and Bill Through Fleet
$1,000 NTE

Became an LDNA through Shoppa’s
Shoppa’s will be reaching out with any questions on quotes, repairs, etc..
Continue submitting quotes, and invoices through TMH fleet. We will loop in Shoppa’s team.
Account Manager: Matt Racak (Email: mracak@shoppas.com)
$2000 NTE

PO’s are not required for services under $2,000
Services over $2,000 require corporate approval PRIOR to completing
- Please Submit quotes through Fleet Support located in the Portal
- Failure to complete this step prior to service completion will result in your dealership being responsible to obtain a REQ (PO) from the customer in order for TMH to process the invoice for payment.
Please ensure all equipment is loaded prior to submitting invoices for payment
- All material handling equipment is required to be loaded (including rentals)
- Invoice payment will be delayed or could result to no payment if equipment is not loaded
Please attempt to submit invoices to Fleet for payment within 7 days of service completion

Updated Support Manual posted in Solution Center
- Portal –>Solution Center–>Fleet–>GXO Logistics–>US
Please be sure to update your system with new rates if you haven’t already
New rates are for services/rentals provided after 4/1/23
Toyota will not be reversing any invoices submitted without updated rates
Rentals provided prior to 4/1/23 will be required to keep existing rates

Services over $2500 require corporate approval PRIOR to completing
- Please submit quotes through Fleet Support located in the portal
- Failure to complete this step prior to service completion will result in your dealership being responsible to obtain approval from the corporate customer in order for TMH to process the invoice for payment.
- Please include your ticket number in your invoice when submitting for payment.
Please identify the ticket number from the quote submission for all returned invoices due to no quote approval.
Customer requires itemized quotes
When servicing all makes of Material Handling Equipment at your location, please do so for ALL not only Toyota

Orscheln Acquisition
- Notification sent out on March 14
- 81 Stores / 87 Forklifts
- Rebrand to Tractor Supply Company
- PM service within 30 days
- PM frequency is 180 days after first PM service
Rain Cover kits should be installed on all TSC lifts
- Current Lifts
- New Lifts (before delivery)
- Do not install on lifts being replaced
Pull equipment and customer tables to find the list of stores and lifts in your territory
Submit your invoice onto the Toyota Portal immediately
- 1 hour of labor
- Travel charge
- Do not include the rain cover
- Miscellaneous – Rain Guard

General
- Please submit your invoices with the correct quantity of labor instead of rate flat-rate labor
- Please submit all quotes over the NTE through Fleet Support
- Do not perform a repair without Quote approval on repairs over the NTE (for customers requiring DNE)
- Please make sure your equipment is loaded in our system before you submit your invoices
- Please ensure your titles and emails are updated on Staff Master
Equipment Load Requests
- Verify equipment to see if it’s already loaded by using the equipment search tile.
- Only use the required fields in the load request form (use the macro template to help you find that it is located on the portal equipment tile)
- Frame-serial required in the frame-serial field for Toyotas.
- Use a valid Toyota end customer number (use the location table to help you find the TMHU end customer #)

Fleet Support is available through the TMHU portal. For any fleet inquiries, please create a ticket through the Portal.

“Log on to Toyota Portal – click on Fleet Metrics – Click on Fleet Support – Click on to Launch Fleet Support”
Please Ensure that you are filling out Fleet Support Tickets completely to ensure a shorter response time
When you access fleet support to initiate a ticket, please ensure you are selecting “Fleet”.