The wait is over as we unveil the latest advancements in our MyToyota platforms, where MyToyota and the MyToyota Store are harmoniously syncing to elevate the MyToyota Business Account experience.
Achieving Sync for Business Accounts:
In our upcoming release, we’re proud to announce the synchronization of MyToyota and MyToyota Store for business accounts:
- Unified Business Registration: Say farewell to manual submissions for business accounts from the MyToyota Store! MyToyota now serves as the central hub for business account registration, ensuring effortless setup and streamlined access to MyToyota features. Rest assured, customers registering as a business account in MyToyota will also have access to the MyToyota Store as a business account. Special pricing requests need to route to ecommerce@toyotatmh.com at this time. For non-business accounts, customers can continue registering through the MyToyota Store as an individual account and can access MyToyota as an individual user.
- Unified User Management: End customers can enjoy synchronized user management and permissions between MyToyota and the MyToyota Store. Any additions or modifications made in MyToyota, such as adding new users, disabling users, and adjusting permissions, will also be reflected in the MyToyota Store. Business account customers are also able to create customer roles in MyToyota as needed.
- Access to Company Addresses: Now, any locations that the user has access to for their company in MyToyota will also populate in the MyToyota Store under a new tab called “Company Addresses” within delivery addresses. Customers can conveniently choose to ship their orders to any of these company addresses or add their own shipping addresses as needed based on user permissions.
- MyFleet Equipment Sync: Fear not about discrepancies between MyFleet in MyToyota and the MyToyota Store. Equipment data will be aligned across both platforms. If you or your customers notice any issues with their equipment in MyFleet, please reach out to the eCommerce team at ecommerce@toyotatmh.com. We will continue to update MyFleet to provide more insights to end customers regarding their equipment.
Additional Updates Across Platforms:
But wait, there’s more! Here are some additional enhancements coming your way:
- New Customer Help Center: Starting in April, customers will now have access to frequently asked questions in the new help center on www.toyotaforklift.com/help/ as well as in the footer of MyToyota and the MyToyota Store. We will be continuously updating this based on questions and feedback we receive from end customers and dealers.
- Updated Dealer Help Content: We’re excited to introduce an update to the MyToyota & MyToyota Store Dealer help content! Dealers can now find updated articles and documentation in the MyToyota Dealer Help Center on ZenDesk to increase the knowledge around these MyToyota platforms and better serve customers with adoption of these new tools. We are continuing to work to build out this content with helpful guides and resources, but as always, you can reach out to ecommerce@toyotatmh.com if you need additional help.
- Improved Equipment Refund Process for Online Orders: We have revamped the online order equipment refund process to make it easier for both dealers and end customers. Dealers can now process equipment full or partial refunds for online equipment orders in the Dealer Portal. Stay tuned for additional information on the new process and updated training guides in the MyToyota Dealer Help Center.
- Enhanced MyInsights Page in MyToyota: MyInsights data will be conveniently aggregated into a single table on the new MyInsights page, empowering end customers to make informed decisions efficiently.
Empowering Dealers:
Your role remains pivotal in this journey. Your active engagement and feedback drive our commitment to delivering excellence. We invite you to explore the updated training materials in the MyToyota Dealer Help Center and share your recommendations for new help articles. Together, let’s make it easier for our customers to do business with us!
A Unified Future:
We’re dedicated to making the MyToyota suite of digital solutions a valuable asset for you to share with your customers. For any inquiries or further support, don’t hesitate to reach out to the MyToyota Digital Customer Experience Team at MyToyotaProductSupport@toyotatmh.com.
As we are launching these new digital solutions, we ask that you continue to communicate with us on any issues so we can work together to improve the overall experience!
Thank you for your interest in our Dealer Demo! The demo took place on April 3, 2024, and we’re excited to share that it was a great success. For those who couldn’t join us live, don’t worry! Here’s the recording of the demo that showcases the new updates to MyToyota and MyToyota Store digital platforms. Enjoy catching up on all the exciting new features.