Effective September 8, 2025, all equipment change requests in MyToyota will be auto-approved and reflected in the UIO the following day. You will no longer receive a notice to approve these requests. Instead, UIO Administrators will receive email notifications detailing which units have been added/moved/removed for their APR. If you believe this change is an error, please contact the warranty support team at warranty.support@toyotatmh.com with the following information:
- Reason for dispute
- Equipment number
- Vehicle Identification Number (VIN)
In addition to MyFleet add/move/remove requests, MyToyota customers can now review equipment units assigned to their end customer number in the Parking Lot. If confirmed by the customer, the unit will automatically move from the Parking Lot into the APR Dealer’s UIO based on the end customer’s location. Please make sure if a customer no longer has a unit, that you remove the end customer when pushing to the parking lot.
Why It Matters for You
- Cleaner UIO Data → Eliminate “mystery units” and outdated records from your Warranty UIO.
- Territory Accuracy → Maintain clear visibility of which units are active in your UIO and where they’re located.
- Smarter Opportunities → A more accurate view of customer fleets enables proactive service engagement and more targeted sales conversations.
Support Resources
To assist your teams, we’ve prepared detailed resources. Please visit the Dealer Help Center:
Please share these resources with your UIO Administrators, sales staff, and service team to ensure they are ready to leverage this update.