At Toyota Week’s “Fuel the Future” session, participants explored how a strong learning culture can be a powerful driver of dealership performance. The data is clear: dealerships that prioritize training outperform their peers, translating development into measurable operational and financial gains.
A recent comparison of top and bottom-performing dealers revealed substantial returns on learning investment:
- 9% reduction in turnover, lowering attrition costs and stabilizing teams
- $38,000 increase in labor sales per technician, directly boosting revenue
- 9% higher periodic maintenance completion rates, driving efficiency and customer confidence
- 4% increase in quote participation, capturing greater customer opportunities
- $26,000 lift in parts sales per professional, strengthening profitability
The evidence highlights a decisive point: training is not optional—it is a performance driver. Dealers that embed continuous learning into their operations consistently achieve stronger results across people, process, and profitability.
The brochure found here outlines best practices for building a culture that fuels growth, retention, and long-term success. A copy of the brochure can also be found by visiting the Learning Management System > Resources > Training Collateral.