As of January 12, 2021, wet disc brakes are standard on all Mid and Large IC forklifts. These brakes are designed and built by Toyota and offer quiet operation with an expected lifespan of 10 years/20,000 hours.   Production for units with wet disc brakes will begin May 1, 2021. This change will impact all […]

CYBER WEEK SALE RESULTS     This year’s Cyber Week Sale ran from November 26 through December 3 and included both Hand Pallet Jack (HPT) models, the Tora-Max Electric Walkie Pallet Jack (TWB40), and 20% off Toyota Genuine Parts with a promo code. Below are the results of the original sale dates.        MYTOYOTA STORE CYBER SALE EXTENDED     The MyToyota Store has extended the Cyber Sale for Toyota […]

CRM Basic Training This course will cover customer lookup and creation, pre-sales, and the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.                 Date: January 7, 2022, 1:00 p.m. ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   This will be […]

Earlier this year, F-M Lift Pro leadership was skeptical about starting the ASEC journey at their Omaha, NE branch . However, after a lot of hard work and effort by their lead  LaVista ASEC Champion, Marcus Delp, and the extended F-M Lift Pro team, they received the coveted ASEC Certification.   Eddie Travis, TMH AfterMarket […]

Dealer Connect Updates   The Dealer Systems team has been working with two pilot partners – Southwest ToyotaLift and Toyota Material Handling MidSouth – to get them up and running on Dealer Connect , the next generation Dealer Management System that will improve the way we all do business.   Dealer Connect is built on […]

TECHNICAL TRAINING   Top Eleven Announced for Platinum Test Scores: We would like to recognize the top eleven technicians who scored the highest points on the Platinum Test. Usually, we only list the top ten, but this year we had a tie. Congratulations to the top eleven!   Dan Sharp – Toyotalift Northeast, LLC David […]

Lead Dealer National Account Additions:   84 Lumber – 84 Lumber is an American Building Supply Company with over 250 stores in 30 states with headquarters in 84 PA. GR Clemence from PennWest will manage the account.    Delta Airlines – Based in Atlanta, GA. Delta is a legacy carrier and one of the largest […]

WARRANTY ADMINISTRATION TRAINING VIDEOS ARE NOW LIVE!   TMH Warranty has worked with the TMH Training Department to develop and create (5) new micro training videos. They are “micro” training videos due to their short length. We targeted each video to be 2 to 5 minutes in length. Our goal is to provide a 24/7 […]

Toyota is excited to announce the release of more of the 22 new models to the product portfolio.   With 22 new models, we are launching more products than ever and are providing solutions that will help you break into new accounts and industries. Our focus continues to be on electric products and being highly […]

A company like Industrial Truck Service has to start somewhere, and in this case, it was an unassuming shop on McPhillips street in Winnipeg, Manitoba. Providing professional service for the growing material handling industry, John Monteith (founder & President of Industrial Truck Service) focused both on satisfying his growing customer base and recruiting "Can do […]

In the spirit of YOKOTEN or idea sharing, twenty-five personnel from TMH and seven TMH dealers from across the U.S., gathered in Elk Grove, Illinois, at the Atlas Toyota headquarters. Their focus was to develop standardized service work planned maintenance processes for three high-volume electric Toyota models. The overall goal of the 4-day workshop:   […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.

You Can Do What With Lean?:  The First Annual Lean Champion Conference “My favorite part was seeing the possibilities beyond the basics of Lean. The whole event answered a lot of questions I didn't know I had.” – Charlie Evans, ProLIft.    The role of Lean Champions is to lead their Dealership through the journey […]

Dealer Connect   Clarifications:   We would like to share some information that was of most interest during Toyota Week  (November 1 –5, 2021).   Current State of   Dealer Connect MidSouth has been LIVE with   Dealer Connect   for 7+ months with the following functionality: Field Service mobile for techs Business Connect for […]

Aftersales Service Evaluations and Certification (ASEC) is the evaluation method used to promote kaizen activity in a dealer’s parts and service operations. This will help dealerships improve operational efficiencies and streamline processes while securing the trust of their customer bases. The ultimate goal is to maximize efficiency and help our dealers do more with less. […]

For the 41 st year of this event, there were more nominations than ever before, with over 400 business leaders in Tampa Bay’s multi-county geography being considered. The Greater Tampa Bay Chamber of Commerce recognizes business leaders who are top performers as voted on by a panel of judges consisting of executives, community leaders, and […]

Lift Pro Equipment Co. celebrates its 25th Anniversary. This commemorates 25 challenging, innovative, but overall great years in business. This is a huge milestone for the Sioux Falls, South Dakota-based Toyota Forklift dealership, which has provided forklift and material handling solutions for small and large businesses since 1996.  Lift Pro Equipment became the first and […]

CERTIFICATION Gold Certification Achieved: Four technicians earned Gold Certification this month. Congratulations to the following individuals for achieving Master Technician Gold!   Matt Marcoe – Shoppa’s Material Handling, Ltd. Shawn Powers – Toyota Material Handling Systems Wells McCorkle – Toyota Material Handling Systems Des Burnett – Toyota Material Handling Systems     PARTS TRAINING Related […]

CRM Basic Training This course will cover customer lookup and creation, pre-sales, and the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.                 Date: November 5, 2021, 1:00 PM ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   This will be […]

The Dealer Connect team is working to move development and support for our Pilot dealers. Below are some key points.   Pilot Release   TMH MidSouth Live as of April 12, 2021 Moved to TMH Support team October 11, 2021* Southwest Toyotalift Currently preparing for User Acceptance Testing to occur over the 4 th Quarter Release Update Several […]

It is with mixed emotion that I share with you the upcoming retirement of Jeff Rufener, TMH President and CEO on December 31, 2021. Jeff joined Toyota 10 years ago as TMHU’s president. In his tenure with Toyota, he led the company through the successful relocation of TMHU’s headquarters from Irvine, California to Columbus, Indiana, […]

Toyota is excited to announce the release of more of the 22 new models to the product portfolio.   With 22 new models, we are launching more products than ever and are providing solutions that will help you break into new accounts and industries. Our focus continues to be on electric products and being highly […]

Toyota Material Handling announces the early release of the first 8 of 22 new electric forklift models to your product portfolio.   With 22 total new models coming this fall, this will be Toyota’s most extensive product release ever. The products are part of a complete set of solutions that will help you break into […]

Toyota Material Handling Midsouth As a direct result of implementing the Lead Technician program in 2020, the Midsouth service department has become more efficient and productive than ever before. With a quick phone call to their Lead Technician, the Field Technicians can resolve issues without needing the attention of the Service Manager. This has led […]

Your Value Selling Team is pleased to share that Dr. Forklift videos are now available in the Value Selling folder on the TMH portal in support of the upcoming new product launches. We will be expanding the Dr. Forklift video library as more products become available.   New videos available NOW

WHAT’S NEW   LITHIUM-ION BATTERY   New Catalog in LMS: Lithium-Ion Battery Training is now available for Dealer Associates. The courses can be found under the "Energy Solutions" catalog in the Dealer Portal.     TECHNICAL TRAINING     Technical Training Resumes at TMH:  We welcomed students from Southern States Toyotalift to TMH Headquarters for […]

WARRANTY TEAM ORGANIZATION   Please note the below (3) changes in regards to the warranty organization. Warranty Specialists have changed their alignment from Territory to OEM/Products. This will allow specialization of product knowledge, better alignment with the Technical Services team, and increased accountability among the Warranty Specialists.   The product/model type will now determine which […]

Toyota Material Handling’s new Operating Cost Calculator is now available on the Dealer Portal and in the Toyota Answer Team section of the Product Support Help Center .   This exciting new feature was developed by TMH based on actual testing and customer data. It allows you to compare the cost of ownership between various […]

Dealer Implementation Update: On April 12, 2021, Dealer Connect went live with our first pilot dealer, Toyota Material Handling MidSouth. We began implementation with our second pilot dealer, Southwest Toyotalift, and it is currently underway with the Data Migration phase of the process.      Our team is growing! The TMH Dealer Connect family has […]

In conjunction with The Renner Group, the Value Selling Team recently kicked off the second round of the eighth Value Conversation for After the Sale Virtual Workshop with Liftow Limited. Our first round included 14 leaders within the dealership and took place earlier this year. Recognizing the value in the workshop, Liftow has now enrolled […]

Shortly after beginning his career in the material handling industry in his early twenties at Raymond, Steve Rice set a goal to become a Dealer Principal. However, it was not a straight line to get there. Through various positions with different Raymond-related companies, Steve gained knowledge and expertise in the industry, which eventually guided him […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training This course will cover customer lookup, creation, and pre-sales. It will also cover the steps to create a basic quote. Any individual new […]

Built on Toyota’s founding principle of contributing to society, Toyota Material Handling’s community engagement initiatives remain a focal point. Through the years, salaried Associates have received 16 paid community service hours to support local charitable organizations in the communities Associates live and work. These hours were minimally used, with Associates company-wide taking advantage of about […]

In conjunction with Lancaster/Appleton Consulting, the Value Selling Team recently completed the eighth Value Selling 2021 Virtual Workshop module with our partners at Toyota Material Handling Europe. For 10 weeks, the participants were introduced to topics ranging from the Definition of Value Selling to The 4 Constituents of Value Selling. Our audience consisted of Director […]

ECommerce Training Opportunities The TMH Digital Commerce team will be conducting the following training over the next couple of months and scheduling equipment and parts training regularly. We are also planning a new training in September to go over the accounting processes related to eCommerce orders as we have received many requests from dealers for […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training   This course will cover customer look up and creation, pre-sales, and the steps to create a basic quote. Any individual new to […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training This course will cover customer lookup and creation, pre-sales, and will cover the steps to create a basic quote. Any individual new to […]

We are thrilled to be Toyota Newslift’s latest contributor! The TMH/Toyota Advanced Logistics North America (TALNA) partnership has produced numerous successes, and we are eager to convey them.    Each month we will share successes and discuss how we can help your dealership meet all your customers’ automated material handling solutions (AMHS) needs, from conveyor […]

TMH MidSouth began working on improving the flow of repair jobs throughout the shop and implemented a TLM visualization board. The two-sided visualization board shown in the pictures in this article, paired with a daily shop production team meeting, allows our team to easily see where a shop repair is in our process. In the […]

TMH Dealers are the best in the industry. Despite current challenges, the Dealer network has been brainstorming solutions to maintain strong customer relationships through a variety of solutions. The Dealer Development team has been in close communication with Dealers to learn about those innovative methods and has created the document below which outlines a variety […]

WHAT’S NEW   LITHIUM-ION BATTERY   New Catalog in LMS: Lithium-Ion Battery Training is now available for Dealer Associates. The courses can be found under the "Energy Solutions" catalog in the Dealer Portal.     TECHNICAL TRAINING     Technical Training Resumes at TMH:  We welcomed students from Southern States Toyotalift to TMH Headquarters for […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training This course will cover customer look up and creation, pre-sales, and will cover the steps to create a basic quote. Any individual new […]

Columbus American Legion Post 24 sponsored a drive-thru Fish Fry on April 30, 2021 to benefit Turning Point Domestic Violence Services (a local Columbus Organization). A cross-departmental Team of TMH Volunteers took orders, assembled meals, and delivered meals to the car line. With the TMH Volunteers help, $2,950 was raised. The contributions from the Fish Fry […]

On Monday, April 12, 2021, Dealer Connect went live at our first pilot dealer, Toyota Material Handling MidSouth, after two years of effort! With just a month of the new system in operation, MidSouth has already seen an increase in functionality across departments leading to process improvement and quicker decision making. Kyle Thompson, Director of […]

On Monday, April 12, 2021, Dealer Connect went live at our first pilot dealer, Toyota Material Handling MidSouth, after two years of effort! With just a month of the new system in operation, MidSouth has already seen an increase in functionality across departments leading to process improvement and quicker decision making. Kyle Thompson, Director of […]

E-Commerce Training Opportunities The TMH Digital Commerce team will be conducting two trainings in June as a refresher on e-commerce processes for new associates that are just starting with our e-commerce program.   Please register under the Application Support Training on the portal to attend. Don’t forget to add the training to your calendar with […]

Located on the Dealer Portal at Dealer Tools > Value Selling > Value Selling Tools is the launch button for the Competitive Intelligence Application.   Data is available and sortable (and can be exported to Excel) by Lift Truck Manufacturer and Equipment Type (i.e., Stand-Up Rider Electric). The user can choose up to four models […]

Toyota Material Handling’s vision is to create a dynamic Dealer Playbook by functional department which standardizes dealer best practices that exceed customer expectations and as a result, builds customer loyalty and improves dealer profitability. Also, we want to make it easier for the end-customer to do business and manage their business with dealers as well […]

Additions and removals have been made to the portal regarding summary sheets for May 2021 For a list of Toyota’s NA, NPP and LDNA customers, please visit the Toyota Portal at: Lift Trucks > Sales Support > NPP/LDNA/NA > (select account- LDNA, NPP, NA) > Customer Summary Sheets   TMH Dealer National Accounts   LDNA […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training This course will cover customer look up and creation, pre-sales, and will cover the steps to create a basic quote. Any individual new […]