Dealer Connect (formerly DMS) is up and running at our first pilot dealer, Toyota Material Handling MidSouth, headquarted in Nashville, Tennessee.   After four years of preparation including interviews with 250+ dealer personnel to determine the necessary functionality, identification of 800+ enhancements to support the material handling industry, and investment of over 50,000 hours to […]

CERTIFICATION Gold Certification Achieved: Four technicians earned Gold Certification this month. Congratulations to the following individuals for achieving Master Technician Gold!   Matt Marcoe – Shoppa’s Material Handling, Ltd. Shawn Powers – Toyota Material Handling Systems Wells McCorkle – Toyota Material Handling Systems Des Burnett – Toyota Material Handling Systems     PARTS TRAINING Related […]

ECommerce Training Opportunities The TMH Digital Commerce team will be conducting the following training over the next couple of months and scheduling equipment and parts training regularly. We are also planning a new training in September to go over the accounting processes related to eCommerce orders as we have received many requests from dealers for […]

TMH’s vision is to create a dynamic Dealer Playbook by functional department which standardizes dealer best practices that exceed customer expectations. This is intended to help build customer loyalty and improve dealer profitability. Also, we want to make it easier for the end-customer to do business and manage their business with dealers as well as […]

At Toyota, we understand that big challenges in tough environments need powerful machines to get the job done. Toyotas High-Capacity Core IC Pneumatic Forklift meets the demands from 22,000 to 30,000 lbs. Also, Toyota’s High-Capacity Cushion line is always ready to help your customers move the heaviest loads. With capacity options up to 100,000 pounds, […]

Summary sheets and location lists have been added to portal. For a list of Toyota’s NA, NPP and LDNA customers, please visit the Toyota Portal at: Lift Trucks > Sales Support > NPP/LDNA/NA > (select account- LDNA, NPP, NA) > Customer Summary Sheets   TMH announces Iko Industries and all of its subsidiaries to the […]

Imagine a dealership obtains their ASEC certification, and a few months later their shop conditions return to their previous state before implementing ASEC. This story is very common for many dealerships, and it was the story for the Ft. Worth branch of Shoppa’s Material Handling. However, the Shoppa’s story continued on, and now their branch […]

CRM Basic Training This course will cover customer look up and creation, pre-sales, and the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.                Date: May 7, 2021, 1:00 p.m. ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   This will […]

This past year, the Aftermarket Department created an award to recognize the top A, B, and C dealers with the highest Service Market Share (SMS) growth for 2020. The calculation takes into consideration both the overall percentage growth and the increase in incremental matched units.    Pictured below, we have the following dealers shown receiving […]

MyToyota Store E-Commerce Parts Returns & Refund In addition to the dealer notification sent out on March 10, please see the below reminders regarding E-Commerce returns and refunds. As per the Return Policy published on the MyToyota Store, returns and refunds may be requested by the customer, but refunds and refund method(s) are completely at […]

Overview  Toyota Material Handling announces the Warehouse Lease Event and the 4 Months Free – Heavy Duty campaign. Please see below for more details on each event.   Warehouse Lease Event Toyota launched a Warehouse Lease Event in February, which will run through June 30, 2021. The Class 1-3 promotion offers customers lease terms as […]

Located on the Dealer Portal at Dealer Tools > Value Selling > Value Selling Tools is the launch button for the Competitive Intelligence Application.   Data is available and sortable (and can be exported to Excel) by Lift Truck Manufacturer and Equipment Type (i.e., Stand-Up Rider Electric). The user can choose up to four models […]

WHAT’S NEW   LEADERSHIP DEVELOPMENT Leadership Development Program Train-the-Trainer (T3):   We are offering another session of our TMH T3 Leadership Program, April 26-29, 2021. Our goal is for the dealer network to develop future leaders that align with the culture of TMH and reinforce behaviors that reflect our values. This program provides dealers access […]

CRM Basic Training This course will cover customer look up and creation, pre-sales, and will cover the steps to create a basic quote. Any individual new to creating quotes in SAP CRM will benefit from this course.   Date: April 9, 2021, 1:00 p.m. ET Duration: 2 hours Instructor: Kamran Memon   REGISTER HERE   […]

Aftersales Service Evaluations and Certification (ASEC) is the evaluation method used to promote kaizen activity in a dealer’s parts and service operations. This will help dealerships improve operational efficiencies and streamline processes while securing the trust of their customer bases. The ultimate goal is to maximize efficiency and help our dealers do more with less. […]

Toyota Material Handling announces the early release of the first 8 of 22 new electric forklift models to your product portfolio.   With 22 total new models coming this fall, this will be Toyota’s most extensive product release ever. The products are part of a complete set of solutions that will help you break into […]

TMH’s vision is to create a dynamic Dealer Playbook by functional department which standardizes dealer best practices that exceed customer expectations. This is intended to help build customer loyalty and improve dealer profitability. Also, we want to make it easier for the end-customer to do business and manage their business with dealers as well as […]

As of January 12, 2021, wet disc brakes are standard on all Mid and Large IC forklifts. These brakes are designed and built by Toyota and offer quiet operation with an expected lifespan of 10 years/20,000 hours.   Production for units with wet disc brakes will begin May 1, 2021. This change will impact all […]

Notice:   Toyota Material Handling has recently received formal notice from T-Mobile/Sprint that the 2G network supporting our T-Matics Mobile solution will sunset January 1, 2022. Essentially, T-Mobile/Sprint will turn off the 2G network in approximately one year. This means that all T-matics Mobile devices will stop communicating on January 1, 2022. As a dealer […]

The 2021 rates for labor, rental, and PMs have been added to the portal.      The rates can be found at the path below.     Lift Trucks- Sales Support- NPP/LDNA/NA- Rates

Earlier this month we rolled out MyFleet on the MyToyota Store. Customers will now be able to view and edit their equipment fleet to help them find parts and view trucks with warranty campaigns. This functionality will allow customers to update the most recent location of trucks, helping keep the UIO updated for dealers and […]

The Dealer Development team announces  an update to the quarterly Business Management Information System reporting which will roll out on January 27, 2021. With a fresh look and feel and new visual options, you can easily understand and manage your dealership’s financial performance and benchmark your results versus the rest of the dealer network. Virtual […]

The Application Support team will work with other departments to hold training sessions on Fridays this month. Sign up using the registration links in the course descriptions below.   CRM Basic Training   This course will cover customer look up and creation, pre-sales, and the steps to create a basic quote. Any individual new to […]