Each quarter, a Toyota Heavy Duty technician who demonstrates exceptional support through advanced troubleshooting, innovative repair solutions, effective use of the hotline, and outstanding customer service and communication is recognized as a THD Top Technician!
We are proud to announce our 2026 Q3 THD Top Tech award winner: Andrew Waits of ProLift Toyota Material Handling
Andrew consistently provides great information when he contacts Tech Services for help. He has always done some preliminary troubleshooting and shares the steps he has taken and the results during his initial contact with us. He also demonstrates technical savvy in working with diagnostic software and troubleshooting electrical issues. Our team always knows that when we get a ticket from Andrew, it’s going to be a good puzzle to solve.
Andrew’s “can-do” attitude, combined with his attention to detail, has made each interaction with him productive, resulting in customers’ problems being solved quickly. His preparation and upfront information go a long way toward helping our team support him and get to the heart of the issue without having to repeat many steps.
The Toyota Tech Services team and THD extend their sincere thanks to Andrew Waits for his outstanding support and dedication to customer service. Congratulations, Andrew!
