ANNUAL LABOR RATES PROCESS IMPROVEMENT
TMH Warranty is excited to roll out a new process to update 2024 Dealer Published Labor Rates. Rates will now be loaded by using the Dealer Portal. The new process is faster and has better tracking visibility. Available on August 1, 2023, please submit your revised published labor rates for 2024. Click here to see instructions on how to submit using the Dealer Portal. All 2024 Published Labor Rate increases are due by August 30, 2023. We will not allow any submissions after August 30, 2023.
We must have the revised Published Labor Rates submitted to us via the Dealer Portal by August 30 to allow the processing of the data and to ensure an effective start date of January 1, 2024. If rates are not received by August 30, your labor rate may be adjusted to the current inflation rate for your area.
Process Review:
- TMH Warranty will request revised labor rates from the dealer network on an annual basis. This notification is the request for dealers to send TMH revised labor rates to be made effective January 1, 2024. Please submit your revised 2024 Published Labor Rates through the Dealer Portal by August 30, 2023.
- After the newly published labor rates are collected, TMH Warranty will share the revised rates with TMH Fleet and National Accounts. TMH Fleet and National Accounts will adjust the revised labor rates according to existing agreements already in place.
- TMH Fleet and National Accounts will then load the new labor rates into the TMH Sales Systems.
- TMH Warranty will compare each dealer revised labor rate against the inflation rate in each dealer region. No further action is required if the requested labor rate increase is less than or equal to your regional inflation rate. If the requested labor rate increase is more than your regional inflation rate, you will be asked to provide the following:
- Three local competitors (or similar businesses) labor rates in your region
- Three customer invoices listing the revised labor rate
If you have additional questions or comments, please reach out to TMH Warranty at warranty.support@toyotatmh.com.
Monthly Warranty Training
TMH Warranty will begin offering virtual training sessions covering various aspects of warranty administration. The training sessions will be beneficial for any associate who is involved with warranty; from selling extended warranty plans to filing warranty claims to servicing a unit still within warranty.
Please view this flyer for details on when these sessions will take place and the subjects being covered each month. To be put on the invitation list for the training sessions, please send an email to Warranty.Support@toyotaTMH.com using the subject line “Monthly Dealer Warranty Training”.
We will then send an invitation out one week before each session.
We look forward to offering these sessions and believe they will be a great benefit to your dealership.